Shipping
Shipping Information
At Elovelle, we believe beauty should arrive effortlessly. That’s why we’re dedicated to ensuring your order reaches you as quickly, smoothly, and beautifully as possible.
📦 Processing Time
All orders are carefully prepared and processed within 1–3 business days. Once your order is confirmed, you’ll receive an email with your order details. A separate notification will be sent when your package has shipped.
🚚 Shipping Time
We proudly offer free standard shipping on all orders. Delivery typically takes 7–12 business days, depending on your location. Please note that unforeseen delays may occur during peak periods, holidays, or due to customs and carrier-related issues beyond our control.
📬 Tracking Your Order
A tracking number will be emailed to you once your order has shipped, allowing you to follow its journey right to your doorstep.
📦 Damaged, Lost, or Stolen Packages
If your package has been lost or stolen, we kindly ask that you file a claim with the shipping carrier listed in your tracking email.
Once a package has shipped, Elovelle is no longer able to intervene on behalf of the customer regarding delivery issues. Any concerns related to delays, lost, or stolen packages should be directed to the carrier.
We understand how disappointing this can be and are here to support you wherever possible. Please feel free to reach out to our customer care team for assistance.
Frequently Asked Questions
Is shipping included in the prices?
Yes! We offer free shipping on all orders—no hidden fees or surprise charges at checkout.
How do I change my delivery address?
Need to make an address update? Please contact us as soon as possible after placing your order. Once an order has shipped, we are unable to make changes.
📧 Customer Service: elovellestore@gmail.com
How do I cancel an order?
To cancel an order, please email us immediately after your purchase. If your order has already been shipped, cancellation will no longer be possible.
📧 Customer Service: elovellestore@gmail.com