1. Order processing & fulfillment

• Processing time: Orders are verified, security-screened, quality-checked, and packed within 1–3 business days
• Payment verification: Orders flagged by payment processors for review may be delayed until cleared
• Business days: Warehouse operates Monday–Friday, excluding national holidays. Orders placed on weekends/holidays process the next business day
• Quality control: No package leaves our facility until it passes strict inspection

2. Shipping timeframes

• U.S. orders: Estimated 3–10 business days
• International orders: Estimated 7–21 business days (customs may extend)

Delivery times are estimates, not guarantees. Elovelle is not liable for delays caused by customs inspections, weather events, strikes or carrier capacity issues, or global crises such as pandemics or supply chain disruptions.

Force majeure: Any delivery failure beyond our control does not create liability or grounds for compensation.

3. Address accuracy & responsibility

• Customers must provide a complete and accurate shipping address at checkout
• Orders shipped to a wrong or incomplete address provided by the customer are not eligible for refund, reshipment, or replacement
• Address changes are accepted only before dispatch by emailing support@elovelle.store

4. Stock & availability

Our inventory system is live, but discrepancies may occur. If an item is unavailable after checkout, we will ship the available items and contact you with options: wait for restock, substitute, or receive a refund or store credit.

5. Shipping costs

• Costs are calculated based on weight, dimensions, and destination, shown at checkout
• Charges displayed at checkout are final and binding
• Shipping costs are never refundable after dispatch

6. Delivery & risk of loss

• Proof of delivery: Carrier tracking confirmation is final proof of receipt. Elovelle has no liability once a package is marked "Delivered"
• Stolen/misplaced packages: If tracking confirms delivery, Elovelle is not responsible for theft or loss. Customers must file a claim with the carrier
• Risk transfer: Risk of loss transfers to the customer upon carrier acceptance of the package

7. Insurance

• All shipments are insured up to their declared order value
• Lost packages: If a package is declared lost by the courier after investigation, we will issue a replacement or refund
• Damaged packages: Claims must be filed within 72 hours of delivery with photos/videos as evidence. Claims without timely documentation will be denied

8. Tracking & notifications

• Customers receive a tracking link via email once the order ships
• Tracking data is provided by the carrier. Elovelle is not responsible for delays or inaccuracies in carrier updates

9. Duties, taxes & customs

• U.S. orders: Sales tax applied where required
• International orders: Customers are responsible for import duties, VAT, or customs clearance unless prepaid at checkout
• Customs refusals: If a package is refused at customs, shipping fees and duties are non-refundable. Re-shipment requires new payment of shipping costs

10. Delivery time exceeded

If your package exceeds the estimated timeframe, review the tracking link provided and contact support@elovelle.store with your order number for investigation. Carrier delays beyond Elovelle's control do not constitute breach of contract.

11. Cancellations & returns related to shipping

• Cancellation: Possible only before dispatch
• Post-dispatch: Orders cannot be canceled once shipped. Customers must follow the Return & Refund Policy
• Refused deliveries / customs non-payment: Packages returned for these reasons are not eligible for refunds. Reshipment requires payment of new shipping fees

12. Fraud & abuse prevention

We enforce a zero-tolerance policy for shipping-related fraud, including:

• Filing false "item not received" claims when tracking confirms delivery
• Repeated package refusals to exploit free reshipments
• Abusing customs non-payment loopholes

Fraudulent activity may result in:

• Permanent ban from future orders
• Evidence submission to payment processors and credit bureaus
• Civil and/or criminal legal action

13. Governing law & disputes

• This policy is governed by the laws of New Jersey, USA
• All disputes will be resolved exclusively by binding arbitration in New Jersey, on an individual basis (no class actions)
• Carrier tracking logs, payment processor records, and warehouse dispatch confirmations are considered final, binding proof in disputes and chargeback cases

14. Contact us

For questions or issues regarding shipping, contact our team at support@elovelle.store. We aim to respond within 48 business hours.