Shipping Policy

At Elovelle, we want your order to reach you smoothly — and if anything
goes wrong along the way, we're here to make it right. 💛

📦 Processing Time
All orders are prepared and processed within 1–3 business days. You'll
receive an order confirmation by email, and a separate notification with
your tracking number once your order ships.

🚚 Shipping Time
We offer free standard shipping on all orders. Delivery typically takes
1–2 weeks, and in some cases up to 3 weeks during peak periods or due to
customs and carrier delays. You can follow your package every step of the
way with your tracking link.

📬 Tracking Your Order
A tracking number is emailed to you as soon as your order ships. You can
track your order anytime using that link, or just reach out and we'll
check it for you.

💛 Lost, Delayed, or Stolen Packages — We've Got You
Please don't worry if something seems off. If your tracking hasn't updated
in 7+ days, your order hasn't arrived within the expected time, or it shows
delivered but you didn't receive it — simply email us at
elovellestore@gmail.com with your order number. We'll personally look into
it and either reship your order or issue a refund. We stand behind every
order. (Please contact us within 30 days of your order date so we can help
you fastest.)

🔄 Damaged or Wrong Items
If your order arrives damaged or incorrect, email a photo to
elovellestore@gmail.com within 7 days and we'll send a replacement or
refund right away.

📧 We're Here to Help
Have any question or concern about your order? Please contact our customer
care team at elovellestore@gmail.com — we're confident we can resolve any
issue quickly, so please give us the chance to help before disputing a
charge. Your happiness is our priority. 💛